OUR POLICIES

RESERVATIONS: All reservations must be made inner office (not with individual sitter), five days in advance without penalty. Last minute reservations will be assessed a fee. Payment is due in advance for all reservations, half of the total amount due must be paid at the initial consultation as a deposit (full payment excepted). The remaining balance is due before the start date via credit/debit card on line. Consultations are required for all new client reservations to be confirmed/excepted and takes place at the clients house a week before the start date (all pets must be present). Established clients that may not need a consultation visit are required to make the full payment online or mail in a check before the start date. Failure to pay the complete bill in advance may require a penalty and immediate payment to continue services.

*Note: Angel's Love Pet Sitting reserves the right to deny service to anyone without explanation before or at the initial consultation. If there is an issue or unsafe situation that occurs during a set reservation the reservation may be canceled. Angel's Love Pet Sitting will find safe care for your pet per your instructions and necessary fees.

CANCELATIONS: Cancellations must be made inner office ( not with individual sitter), three days in advance without penalty. There are no refunds. Deposits are applied to your account as a credit usable toward your next reservation (minus a 15$ new client set up fee or any late fees). This credit is good for use with-in a year of the cancellation date. Any cancellation made 24 hours or less before start time may not receive any credit to their account. The full deposit is consumed by Angel's Love Pet Sitting. If invoice is paid in full, only half the amount (the deposit) is retained, the other half remains as a credit.

PAYMENT OPTIONS and FEES: ALPS will except all major credit cards, cash, checks and money orders. Payments can be made with debit or credit card on line only. Bounced checks will be charged a fee of $20.00 per check. This fee plus the full sitting fee must be paid before visits are performed. Multiple payment options available.

SHARED RESPONSIBLITY: This is only done on a case by case bases. Due to the fact that this action may possibly be unsafe for ALPS staff and your pet, we strongly discourage it. Common problems include: overfeeding, unlocked doors, lost keys, missed feedings, and a scare if the two care givers cross paths unexpectedly. Not to mention the scare of a predator waiting inside due to an unlocked door. The safety of your pet and my staff may be at stack. Angel's Love Pet Sitting reserves all rights to deny service to those considering shared responsibilities.

CLEAN UPS and DAMAGE BY PETS: No fee will be charged for basic maintenance animal up keep. Excessive cleaning for recurrent mishaps may be assessed a charge from 2-5$ and/or charged for additional time spent on visit. Angel's Love Pet Sitting is only responsible for the waste and clean up that happen during our visits. The staff and owner of Angel's Love Pet Sitting is not responsible for the damage done to the premises/property by pets. We nor you can predict what a pet will do when faced with free unmonitored time. We will make every effort to deter or eliminate the problem once found/noticed. This may include adding extra or lengthening visits at the owners expense. Notification will be made to owner in advance.

VACCINE REQUIREMENTS: All pets must have a current rabies vaccine, with written veterinary proof( unless medically warranted). In some cases the location of vaccination can be called for verification. Other vaccines recommended but not required are feline and canine distemper, and canine bordetella.

VISITING HOURS: Angel's Love Pet Sitting will make every attempt to be at you residence within the hour of your requested time. Due to the fact that this job has a lot of factors that can cause delays in reservation scheduling, we can not guarantee arrival at the exact same time everyday/visit. Visits times range from 6:30am -10pm (last visit is at 9:30p) Yet we will spend the reserved amount of time with your pet despite arrival time. Dogs waiting to go potty, or pets with timed medications take priority over others when scheduling delays occur. The reserved amount of time will always be spent with the pet despite the arrival time.

DISASTER PREPAREDNESS: It is the responsibility of the owner to have in place a plan for your pet(s) incase of a national or environmental disaster. This includes a person to tend to and/or retrieve your pet incase of closed roads and or evacuation. Where at all possible Angel's Love Pet Sitting will check on and confirm your pets safety.

VETERINARY/GROOMER VISITS: Owners will be notified immediately regarding problems noted with their pet. Upon need for immediate medical care, ALPS reserves the right to seek appropriate help. All fees acquired during this process will be charged to the client. Your regular vet will always be considered as first choice, but if need be, other facilities may be utilized bases on availability and urgency. Owners are urged to leave a blank check or credit card in a designated spot, with location disclosed as needed. Angel's Love Pet Sitting will taxi your pet to and from regular groomer and vet visits. Owner is responsible for arranging payment with the facility in advance.

DISCOUNTS: Angel's Love Pet Sitting offers various discounts to our clients. They are as follows...

• Ready Rabbit Program: A discount program for frequent travelers and daily walk users. These discount includes visit prices and late reservation fees, other discounts may be apply. Some discounts have restrictions, like length of reservation, for redemption. Members of this program store their keys with ALPS and are able to phone in new reservation with no need for key pick or consultation. This is a very convenient time saver for both parties. This program is designed to reward those utilizing the service on a regular or frequent bases.

• Senior Discount: Is a 10% discount offered to those clients 58+ years young.

• Cat's Meow Discount: This is a discount offered to clients that refer new clients to Angel's Love Pet Sitting. When your referral calls to set up their reservation if they mention your name you will receive 1 free visit off your next reservation. After 3 referrals you can receive $24.00 cash, in place of free visits. Scheduled reservations must be completed to receive discount.